Return Policy:
- Eligible items are able to be returned or exchanged within 30 days from the date the product was shipped. Any issues with an order must be reported within this time frame.
- Return shipping fee is $7.90 and will be deducted from the refund total. Return shipping fee will be waived if the customer chooses to receive a refund in the form of a gift card instead of to the original form of payment. Please note: if original form of payment was a gift card, the refund will be put back on that gift card first, and any remaining balance (if applicable) will be put back on your other form of payment.
- Product must be in original packaging, unused, and in new condition.
- Items received as a gift are eligible for a gift card refund only.
- Returns from two separate orders may not be combined into a single package.
- Original shipping fee (when applicable) will not be refunded when a return is made.
- Oversized Product – Oversized item returns may include an additional handling and restocking fee, and some may not be able to be returned outside of the contiguous United States. Fees will vary and are notated on the item’s product detail page. Returns for items with an oversized restocking fee must be processed separately from other items. Please submit separate requests in our portal for these items to generate separate return labels. If your oversized item has a quality issue or is damaged, please contact our Customer Experience Team here.
To begin your return or exchange, just go to www.naturallife.com/returns or go to the bottom of our website and click on the Start A Return/Exchange link under the HELP section. Be sure to have your order number and e-mail associated with the order handy! If you don’t know your order number (starting with 3) you can locate it on your packing slip or on the order confirmation that was emailed to you. Once you have completed the questions on this link, the proper paperwork will be emailed to you. You have 14 days from the date of the return request to give the return to the carrier to send back to us.
You can choose to return your items using our flat rate shipping label for a fee of $7.90, which will be deducted from your refund, or you can use our return label and choose to receive a store credit and the return fee will be waived.
Please note: We are unable to offer a refund for any items that are not confirmed through our return process or items that are marked ineligible for return.
Here is a video tutorial on how to process a return/exchange on our website!
Final Sale:
Items marked final sale are not returnable or eligible for exchange and are indicated as so when shopping, at checkout and in the return portal.
- Should you have a final sale item with a damage or quality issue, please go to www.naturallife.com/hello and fill out the form to get in touch with our customer experience team.
Damages, Shortages, or Quality Issues:
If you have any issues with your order, such as a damage, shortage or quality issue and are within the 30 day window from the shipment date, please go to www.naturallife.com/hello and fill out the form to get in touch with our customer experience team.
Exchanges:
Natural Life offers free exchanges for a different size on clothing items if within 30 days of the order shipment date. We do not offer exchanges on any non-apparel items or items that are final sale. To begin your exchange, just go to www.naturallife.com/returns! The new item will ship out as soon as the returned item is received by Natural Life. There will be no refund issued.
We offer one free size exchange per item. Any exchange needed after that will be processed as a return, and a refund will be issued to your original form of payment once we receive the item back to our warehouse. If this is the case, please reach out to our customer experience team at www.naturallife.com/hello or give them a call at 888.483.7344, and they can assist with processing the return!
International Orders:
Orders shipped internationally are not eligible for return.
International orders with a damage, shortage, or quality issue are only eligible for a refund.
Return of Reships:
Should you need to return an item from a reship we created for you, please be sure you use the original order number to request that return rather than the reship order number. If you need that number, please reach out to customer service to request it at naturallife.com/hello.
Facebook and Instagram Shop Orders:
Due to limitations with payment processing for orders placed through Instagram or Facebook, we are unable to complete exchanges on any order placed through Facebook or Instagram Shop. You will have to return the item you do not wish to keep and place a new order for the new size you’d like instead. We’re so sorry for the inconvenience, this is a limitation for us due to the way payments are processed through marketplaces like Facebook and Instagram Shop.